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Linklaters is a leading global law firm, supporting and investing in the future of our clients wherever they do business. We combine legal expertise with a collaborative and innovative approach to help clients navigate constantly evolving markets and regulatory environments, pursuing opportunities and managing risk worldwide. Disclaimer: Podcasts are not legal advice and the views expressed in this podcast are not the views of Linklaters LLP.
Episodes
Wednesday Feb 22, 2023
Wednesday Feb 22, 2023
Episode 11: The FCA’s Consumer Duty
In this episode we interview special guest Jason Jaspal (Samaritans) for Samaritans’ insights on what firms can do in practice to support vulnerable customers, in the context of the Consumer Duty’s customer communication and support outcomes and its new enforceable rules about vulnerable customers.
This episode features Connie Faith (associate) and Duncan Campbell (senior associate) in our London financial regulation team.
Visit samaritans.org/step or email step@samaritans.org to find out more about how Samaritans Training and Engagement Programmes (STEP) can support organisations to train their people and teams to spot and support anyone struggling to cope.
And visit Linklaters’ Consumer Duty webpage for all our insights on the Consumer Duty.